Terms and Conditions

Our Discover

Terms and Conditions:

CONSULTATION FEES

At Beyond Medispa we manage our patients through their health care journey, providing treatments and procedures that reflect our team’s experience and expertise. In offering a highly professional and ethical service, we charge a consultation fee for our Doctor or Surgeon consultations. Appointments with our Patient Consultants at cost (redeemable). They are here to help provide you with all the necessary information and non-surgical medical advice you may need to make an informed decision about your treatment or procedure.

CANCELLATIONS AND FAILURE TO ARRIVE AT SCHEDULED APPOINTMENTS

Where a deposit is paid to secure a consultation or a treatment we require you to provide us with 24 hrs notice if you wish to cancel otherwise your deposit will be forfeit. Cancellations can be made by phone, email or in person at least 24 hours prior to your scheduled appointment. If you fail to arrive for an appointment whilst you are on a course you will forfeit that treatment

LATE ARRIVALS

We do our best to accommodate late arrivals. However, there may be times when a late arrival will result in reduced treatment time, or we may have to reschedule your appointment.

REFUNDS

There are no refunds on taken treatments or purchased products. There are no refunds on consultation fees. Consultation fees are redeemable against booked and paid for treatments and courses. In calculating a refund the standard retail price will be applied in valuing the cost of treatments that have been received and not the reduced discounted package price of each treatment. Where the customer has received products, as part of their treatment package there will be applied to the value of the package received the standard retail of price of any of these products taken by the customer. The value of the monies paid by the customer will be reduced by the value of these treatments and products taken by the customer to establish the value of any refund due. These terms apply to all circumstances of refund of whatsoever nature.

TREATMENT DISCLAIMER

Our client’s results vary according to their biological make up, diet, environmental surroundings and a number of other factors, which influence how our treatments take effect. We do achieve significant results in many cases. However we cannot predetermine the outcome and therefore cannot guarantee results from any of our testaments.

GENERAL

Gift Vouchers will expire after 12 months

All courses and treatments must be used within 12 months and 24 months if you are pregnant Gift Vouchers are non transferable, cannot be exchanged for cash and must be used for treatments only before the treatment date.

CHILD POLICY (UNDER 18’S)

In line with regulations from the Care Quality Commission, we cannot treat persons under the age of 18 (unless referred by their GP), or allow such persons into our clinics – for their own safety. We will endeavour to assist you or reschedule your appointment if this presents a problem for you.

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